FAQs
Recharge
Withdraw
Game Problems
Other
Q1: How do I withdraw?
A1: Go to the Withdrawal section in the app, enter your account details, and submit your request. Please ensure your information is correct to avoid delays.
Q2: Is there a minimum withdrawal amount?
A2: Yes. Please check the withdrawal page in the app for the current minimum withdrawal amount. Requests below this limit cannot be processed.
Q3: Can I cancel a withdrawal request after it is placed?
A3: No. Once a withdrawal request is placed, it cannot be canceled because it’s already being processed by the bank. Please verify your account details carefully before submitting.
Q4: Why did my withdrawal show "success" but I didn’t receive the money?
A4: Please send us your withdrawal order number and a screenshot of your bank transaction record. We’ll help check the issue.
Q5: Why is the withdrawable balance different from my total balance?
A5: The withdrawable balance includes only your profits or principal after betting, not bonuses or pending funds. Please understand the difference.