FAQs
Recharge
Withdraw
Game Problems
Other
Q1: The game deducted my points/coins incorrectly. What should I do?
A1: Please share your game ID with us. We’ll review the game log to verify whether the settlement was correct.
Q2: The game disconnected while I was playing. Can I get a refund?
A2: If the issue was caused by a server error, compensation or a refund may be provided after verification. Disconnections due to your network are normally not refundable, but we can still review your case.
Q3: Can I play on multiple devices at the same time?
A3: No. To keep your account secure, please play on only one device at a time.